The customer can buy all the products visible on the site For each product is indicated the information relating to its availability in stock. Immediate availability means a product that is ready for delivery. Deferred availability means a product to be produced within 15 working days because it requires longer lead times due to the artisan nature of the product. After receiving the order, VERUS ceramiche S.r.l. will deliver the requested items by express courier to the address indicated on the order form or, alternatively, on the express indication of the customer during the purchase, the products can be collected at the Show Room located in Via S. Bonaventura, 3 - 95041 Caltagirone (CT).


Shipping costs, unless otherwise indicated, are added to the total cost of the order and are specified during checkout, before the conclusion of the purchase process. A fixed fee of € 20.00 will be charged for shipping to any location in Italy. For orders over € 100.00 the shipping costs in Italy are free.


Orders placed during office hours (Monday to Friday, 8:00 to 17:00) will be processed the next day. The date of the order refers to the time when the order was placed and paid for (with receipt of the order confirmation e-mail) on the website . The date of shipment is related to the time when the goods leave the warehouse of VERUS Ceramiche S.r.l. and is delivered to the courier. Deliveries are not made on Saturdays, Sundays and public holidays and will be made on the next working day. To ensure maximum safety during transport, a resistant packaging is used (cardboard, bubble wrap, etc. .. ).

The delivery times to the customer are as follows:

Products available for immediate delivery: delivery to the customer is made within 5 working days of order confirmation;

Products available in deferred: the delivery to the customer, subject to time of realization of the product, is made within 20 working days from the order;

However, no responsibility can be attributed to VERUS Ceramiche S.r.l. for delayed or nondelivery due to force majeure or fortuitous event. For information on shipments please send an email to


VERUS ceramiche S.r.l., through its operations center, will contact the courier DHL. The courier will make the delivery. In case of absence of the recipient at the time of delivery will be left a notice and the customer must personally contact the courier as soon as possible to agree on a new delivery date. 


The customer is obliged to check the correspondence of the number of packages indicated on the shipping documents and immediately report to the shipping company any imperfections and / or damage to the packaging envelope. Any complaints found at the time of delivery should be reported to the courier, and then communicated to the email address:


Be sure to provide a delivery address where there is maximum availability of a person available to pick up the goods.


The customer is obliged to report any defects found in the goods within 14 days from the date of receipt of the goods, by registered letter (a / r) addressed to: VERUS ceramiche S.r.l. - Via Amedeo, 13, 95041 - Caltagirone (CT) or by sending an email to:, undertaking in any case to document through photographic surveys the extent of any damage found in the product. At the end of a verification by the internal staff, the company will collect the defective goods and deliver a new product equal to that ordered, followed by confirmation of a credit for an amount equal to the refund of the disputed goods. After 14 days from receipt, the goods are deemed to have been accepted.


The consumer who for any reason is not satisfied with the purchase made, has the right to withdraw from the contract, without penalty and without specifying the reason, within 14 days from the day of receipt of goods. Withdrawal must be expressed by sending a registered letter with acknowledgement of receipt within the aforementioned period of 14 days to the following address: VERUS Ceramiche S.r.l., Via Amedeo, 13, 95041 - Caltagirone (CT) or a pec at the address: verusceramichesrl@pcert.postecert.itNon it is possible to exercise this right of withdrawal for products made to measure or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire rapidly. Within 5 days from the communication of withdrawal must be returned to VERUS Ceramiche S.r.l all goods purchased. The goods must be intact and in their original packaging, without any lack and the consumer remains responsible for the reduction in value of the goods resulting from a use other than that necessary to establish the nature, characteristics and functioning of the same. The cost of returning the item (e.g. shipping and packaging) will be borne by the customer. VERUS ceramiche S.r.l. will refund the price of the product purchased by the consumer after checking that the goods have kept their original integrity with bank value in any case no later than the fifteenth working day, from the date of receipt of the goods at the warehouse of VERUS Ceramiche S.r.l. It will be the consumer's responsibility to promptly provide the bank details on which to obtain the transfer (IBAN code, current account of the invoice holder).


VERUS Ceramiche S.r.l. has the right to terminate the contract by giving simple notice to the customer with adequate and justified reasons, in which case the customer will only be entitled to a refund of any amount already assumed and paid.

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